Category Archives: Manufacturing

Defining the ERP and MES Connection

When problems crop up in production, savvy manufacturers immediately search for a solution.

Many turn to manufacturing software like Manufacturing Execution Systems (MES) or begin looking to their existing Enterprise Resource Planning (ERP) system for the functionality they are missing. Confusion creeps in at this point. As software providers expand their offering through development and acquisition, the lines blur between MES and ERP.

Removing the confusion and clearly defining the roles of the MES and ERP will eliminate this problem and help as companies plan for the future of their business.

The Role of the MES and ERP

Just as no accountant should ever use an MES to balance the books or run financials, no ERP will ever offer the functionality necessary for complex manufacturing. It can’t be done.

The MES delivers the workflow-based functionality required for discrete manufacturing. With a system based around the production value chain, it manages work and operations, and links data in a production cycle. Mistakes and quality escapes are flagged, allowing rework paths to be implemented. You can send a bill through an MES, but it’s not the optimal solution to billing.

The front office requires transaction-based functionality for financials, customer management and human resources. Data is input and tagged, creating data links, but at that point the process stops. There’s no workflow control because it’s not necessary. You could track a change order in a transaction system, but inefficiencies will cause the shop floor to struggle.

Some companies market their products as a “Manufacturing ERP.” They offer minimal manufacturing functionality tacked onto their core ERP product, often as a pricey module. It looks great in demos and claims to support some production processes, but a transaction system will never deliver the workflow control and visibility discrete manufacturers need. The inefficiencies result in “workarounds” your operators develop to overcome features that don’t work.

Fitting your Software Systems Together

Many companies initially turn to their ERP for manufacturing solutions, mistakenly believing a single software solution will lower costs and IT requirements. It doesn’t. A supplier selling an MES and ERP solution has either put a shiny “MES” veneer on top of basic ERP functionality or purchased an existing MES and completed an integration that you can’t control and they won’t be updating. You end up with an expensive solution with built-in inefficiencies, expensive upgrades, and gaps in manufacturing functionality.

The ERP and MES are separate, standalone systems that work best together when the user (your company) designs the integration points. This way, your front office has a software solution designed and built for their needs. Similarly, the shop floor and production team have the specialized functionality, visibility and control to keep up with the pace and complexity of manufacturing.

Since you aren’t buying expensive modules or customized functionality to awkwardly extend a software solution, you lower the overall cost. You have a clear upgrade path for both the MES and the ERP, and never struggle with an outdated solution.

Your company works from an integrated, cohesive production and business database. The reports use accurate data, sourced from the systems best positioned to collect and intelligently link information to increase production and efficiency while cutting costs.

Getting Started with Data-Driven Manufacturing

Once you’ve decided to eliminate inefficiency and embrace data-driven, smart manufacturing with a system like Quantum, the next question is where to begin.

Many mistakenly believe a software infrastructure project must start with the ERP, but the truth is it often makes more sense to implement an MES first.

Companies report a much quicker ROI for manufacturing software. The right manufacturing system will cost significantly less than an ERP, can be installed quickly and will pay immediate dividends through cost savings, and lower scrap and waste. The MES will reduce the scope and cost of the ERP by clearly defining the requirements of the enterprise system. With the MES in place, you won’t be pressured to purchase additional modules or software.

With manufacturing software you shield production from the disruption that often accompanies an ERP installation or upgrade. You can safely update other software when you are ready, with the comfort that your production data and shop floor are secure.

Want to know more, or see what benefits you will discover with manufacturing software? Contact CIMx for a free shop floor analysis with one of our Application Engineers. As always, the report is yours even if you decide Quantum isn’t the system for you.

What Quantum MES Can Do for You

By David Oeters, Corporate Communications at CIMx Software

The internet can be a confusing place for anyone doing research – especially for manufacturers researching Manufacturing Execution Systems (MES).

Research leads to more questions than solid answers. Finding the truth among lofty, but hollow, claims from ERP vendors that don’t know production can be a challenge. To clear up confusion, we’ll explain exactly what Quantum can do for you and other discrete manufacturers that are struggling to manage and improve production. Companies need solutions, not questions, to meet the complex demands of modern manufacturing.

Connecting the Shop Floor to the Top Floor

Quantum MES provides a data-driven edge for manufacturers by intelligently linking the shop floor to the top floor.

In the past, companies would struggle to manage production processes. Errors would be found only after manufacturing was complete, requiring expensive and time-consuming rework. Rampant inefficiencies, mistakes and non-productive work were common. Getting the big picture on shop floor was difficult, if not impossible. Data and information on production was either lost, inaccurate, or kept in isolated databases.

Without timely and accurate production data or process control, the company struggled to solve these problems. With scheduling based on guesswork and not capacity analysis, change orders requiring a printer and a red sticker, and a shop floor grappling with inefficiency, measurable improvement is difficult.

Companies using Quantum efficiently manage production operations by ensuring critical data and information is accurate and available when and where it is needed. The software eliminates guesswork and confusion with a built-in communication system. All aspects of the production process are integrated as everyone on the team uses the same and most up to date information. Many processes are automated, eliminating the source of errors and ensuring operators focus on production.

Smart Tools for Manufacturing

Since the software maps to and mirrors existing production operations, manufacturers find it easy to begin using the tools in Quantum, immediately improving operations. There are no extra modules or additions in Quantum, so you’ll have:

  • Built-in Finite Scheduling delivering real-time WIP dashboards to eliminate production and shipping uncertainty;
  • A closed-loop Quality System to identify non-conformances as they happen and automate rework to ensure timely delivery;
  • Process Conformance supporting standardized processes to dramatically increase accuracy and reduce production time;
  • Document Control that eliminates paper by digitizing work processes to remove errors;
  • Asset Management to track business assets throughout the manufacturing value chain, providing complete traceability for the most demanding regulatory requirements.

These tools are part of the complete manufacturing solution in Quantum. Since the software simplifies and enables the capture of relevant data across the production cycle, integrated Data Analytics delivers insights in real time to support data-driven business decisions that accelerate the benefits of the software. Visualization and feedback loops provide a critical foundation for Smart Manufacturing. With Quantum, your business will synchronize and integrate business operations from the top floor to the shop floor.

With industry-focused configurations, enterprise and multi-site options, and turnkey implementation and training – Quantum delivers error-free manufacturing and enterprise wide visibility for companies of any size at a price you can afford. Contact CIMx today to see what Quantum can do for you.

Simple Steps to Improve Production Quality

By David Oeters, Corporate Communications with CIMx Software

Every manufacturer struggles to improve quality during production.  Any level of defect is unacceptable, causing scrap, rework, missed ship dates, and lost profit.  Quality defects can cause a host of other problems more difficult to measure; including customer’s losing confidence in your product and frustration on the operations team.

While you may have a team working hard to improve quality assurance and quality control, manufacturers must be judicious in pursuing increased quality.  With any quality program, there are diminishing returns for the initiatives.  Adding more people to Quality Control, or creating additional checklists for production, will not always bring an acceptable return.

However, there are simple steps you can take to bring sustainable improvements in quality and provide a solid foundation for future initiatives.

A Closer Look at Manufacturing Quality

There are two distinct aspects to production quality.

Confidence Button Shows Assurance Belief And Boldness

Continuous sustainable quality improvement is only possible with a digital system. Illustration by www,colourbox.com

Quality assurance is usually defined as the management of the quality of parts, materials, tools, production engineering plans, production processes and all aspects of the work flow.  Quality assurance focuses on the proactive preparation for the release of orders, eliminating common sources of errors by guaranteeing inventory and tooling is available and creating of easily understood production instructions.  These are two critical elements to support an efficient production process.

The other aspect of production quality is Quality Control, commonly defined as the data collection measurements and inspections made during production to ensure products meet or exceeds specifications.  Quality control requires accurate measurements be taken during production, and a record made of all metrics in the engineering specifications.  By identifying and eliminating defects early, before they become more serious and costly, overall workflow and production performance is improved.

Simple Steps to Improve Production Quality

Manufacturers using paper to manage quality and production are creating an environment with a high risk of quality defects.  Paper simply cannot adequately support modern manufacturing, especially not as a tool in Quality Assurance and Quality Control.  Companies relying on paper will see limited improvement in manufacturing quality, but larger gains are impossible due to the fundamental flaws of using paper to manage production.  Build books filled with brief instructions and difficult-to-understand steps printed off a few hours earlier, and quality measurements hastily scribbled on sheets of paper do nothing to control or manage quality.

Continuous sustainable quality improvement starts by eliminating paper from the production process and transitioning to Paperless Manufacturing.  Consider these simple steps:

  • Convert the paper environment to a digital environment.

There’s no need to recreate your work instructions.  Move your existing, corrected instructions to a digital format that can quickly be accessed by engineering as they are planning.  The shop floor benefits with revision controlled, accurate work instructions and multimedia production assistance when needed.

  • Integrate production information from inventory management to shipping.

Incorporate all production documents and data in common records that can be accessed when and where they are needed.  Eliminate the struggle production has in finding information when they need it, by linking relevant data to each operation.

  • Use digital methods to assure and control quality at every step.

Automatically collect data and ensure specifications are met. Shorten the time a defect is identified and corrected with automatic tolerance and a closed loop disposition system.  Create proactive alerts for inventory shortage, machine issues, or bottlenecks.

Companies that have embraced paperless manufacturing have seen their production quality increase, often dramatically, by using readily-available technology to aid, manage and control the materials and process steps of the work flow.  Automating the process of collecting metrics and responding to defects at the point of occurrence isn’t difficult, and will improve quality and profitability.  Unlike systems that only target specific areas of the manufacturing value chain, paperless manufacturing provides a solid foundation to improving both Quality Assurance and Quality Control across the production workflow.

Contact CIMx Software to see how Paperless Manufacturing can improve quality for you.

Tips to Stay Focused on Production Improvement in 2017

By Liz Hamedi, Customer Experience Specialist with CIMx Software

Every New Year there is a behavior cycle that begins among manufacturers and manufacturing software providers.

Manufacturers reach out to software and solution providers at the beginning of the year to solve their production problems and eliminate the frustrations.  Problems are holding their business and production back.  It’s a New Year and time for a new start, they tell us, and the company is motivated to get something done.

As the year goes on, they lose focus and start making excuses.  The project is too big, or not what they expected or some other problem took precedence.  By the end of the year, they end up right where they were the previous year, and the cycle begins again.

The solution, and improved production, is closer than these companies realize. For 2017, our goal is to deliver solutions that help manufacturers and improve efficiency.  From our experience, there are three reasons companies wait on a manufacturing software solution: money, risk and fear.

Eliminating Manufacturing Software Indecision

Money is a concern for every business.  Many software projects fail because the team focuses on the price tag and cost rather than the ROI.  Years ago, when all software solutions were exorbitantly priced and complex, the ROI was measured in years.  Today, with the advent of modern software technology, a powerful off-the-shelf software solution will deliver an ROI in less than 9 months.  Start your project by considering what the problems you want to solve cost the business.  Look for a system that will solve problems and fit your budget. Look at the value beyond the initial price tag and consider the ROI. Software won’t only solve problems, but accumulate value.

3d small people - rolls gear

Want to improve production? Stay focused on proactive improvements, rather than reactive solutions. Illustration by http://www.colourbox.com

Risk keeps many projects from ever starting, even when there is a compelling need for a solution. Many Manufacturers recognize change is needed, but without a guaranteed benefit they hesitate.  In their mind, a software solution is a factor they can’t adequately anticipate, and a failed project can negatively impact the whole business.  Today, there are steps a company can take to minimize risk.  Start with a pilot program.  Test the software in a single area or production line before rolling it out to the whole plant.  Look for software that supports an agile phased implementation, helping minimize disruption and allowing for greater control of the implementation process.

Fear motivates many manufacturers to find excuses rather than solve problems. Many fear the software solution will be worse than their current situation.  They fear the impact on the company and co-workers.  They fear the resource cost – IT is already overworked and understaffed, and there is no way they can possibly support another system.  There may be other problems, such as outdated planning or an existing software system that may be difficult to integrate, causing hesitation.  Identify these fears early in the process and engage the software supplier in a solution. Often through open dialogue you will discover the solution is much easier than you think.

A Promise for Improved Production

Make 2017 the year you eliminate errors and modernize your manufacturing operations.  At CIMx, we’re here to walk with you every step of the way.  For many, the first step is the hardest, but once you identify a solution, the benefit will greatly exceed the cost.

Reach out to CIMx today and discover how we can solve your production problems and deliver benefits and results in 2017.

Manufacturing Software and Paperless Manufacturing in 2017

By Kristin McLane, President of CIMx Software

We regularly review the manufacturing software market.  Last year, we were twice caught off-guard by references to the “death of Manufacturing Execution Software” (MES) by both a major analyst firm and a competitor.

Manufacturing software isn’t dying.  With the changes to our industry, the growth of technology, and the need for companies to better manage resources and production, there has never been more need for strong software tools to support production.  Paper, a modified spreadsheet, or an ERP modified with some shop floor functionality, simply can’t provide the capability manufacturers need.  There is no magic bullet, super-system to solve all your enterprise problems and replace manufacturing software.  Predicting the “death of MES” flies directly in the face of what we see every day.

The Premature Demise of Manufacturing Software

In the first case, an analyst predicted MES vendors would need to specialize to survive the next 5 – 10 years.  I agreed whole-heartedly with this analysis; manufacturing systems do need to adapt.  The era of the 200+ MES vendors that do it all is over.  Technology is so prevalent with apps and devices everywhere, there’s no way a general, “everything to everybody” system can thrive. His solution, however, was an incredibly and wildly expensive master system that utilized every hot button technology analysts obsess over.

When I read similar content from a competitor, I thought back to the analyst’s prediction.  The thing they had in common, however, wasn’t the prognostication.  It was their blindness to more than 90 percent of the manufacturing market – firms that don’t make the Fortune 50.  Each was looking at the market of multi-million dollar software implementations with automation, IIoT and BA that only the fewest manufacturing companies can consider.

Process Improvement graph.

Take steps to improve production and profit with Paperless Manufacturing in 2017. Illustration by http://www.colourbox.com

 

This doesn’t mean MES is dying.  Manufacturing software for the rest of the industry is adapting, better utilizing technology to improve both functionality and efficiency.

Years ago, we started talking about Paperless Manufacturing as a focus long before others picked it up. We wanted to empower manufacturers to improve productivity and quality, eliminating compliance issues by eliminating error-prone and inefficient paper on the shop floor with a system and software tools that are easy-to-use and quick to implement out of the box.  Now everyone seems to be talking about paperless manufacturing (which isn’t another way of saying MES is dying).

Many analysts and major software providers focus on only the very largest manufacturers in the world, completely ignoring the largest segment of the market.  They both offer solutions for only the largest companies. Their position makes sense for those companies, but I struggle when they use that perspective to move the needle without considering the entire market.  It’s no wonder a majority of manufacturers struggle to find software designed for them, or believe manufacturing software is going to bankrupt their business.

Manufacturing Software Solutions for the Market

I don’t understand these analysts and massive software providers refusal to see the manufacturing world below $1 billion.  For these companies, there is no Industrial Internet of Things (IIoT), no Smart Connected Assets, no Factory-Automated shop floor in the works.  These hard-working manufacturers need immediate, focused and sustainable help to survive the current challenges of global competition, worker shortages and a lack of interest among new workers for manufacturing.  Predictive analytics is fun to read about, but it’s not going to get the next order out the door.

The good news is there are systems and software solutions designed for these companies. With modern technology, there’s no reason why all manufacturers can’t support their production operations with software.  The right system can save money, improve production and quality, and get orders out the door.  Manufacturers and a production operations team shouldn’t have to struggle with inefficiency.

There are even software systems that can be installed and help improve production and efficiency this year (not all can, so be sure to understand the service and ask for qualifications and guarantees).  The law of averages tells me that for every US $10 million in revenue you have on the top line, you can conservatively spend between US $35,000 and $50,000 on a system.  That’s more than enough to move from inefficient paper to paperless manufacturing and all the benefits it brings.

You will need to create a short, focused list of requirements; some vendors can even help you with that.  Here are a few things to watch out for as you start researching the market:

  • Template-based systems (fill in the boxes or blanks) work well only for those companies that have consistent, never-failing production. These are useful in automated settings where input is minimal and variation is seldom.
  • Services-to-install are an area that some vendors will underbid on. Ask for a fixed-bid to complete the work, a guarantee of deliverables and make sure the vendor offers a very strong complaint process.
  • Upgrades must be included in annual support. Always buy the annual support to ensure you can upgrade.  New functionality will keep your production operations modern and focused.
  • Be knowledgeable about the vendor’s support practices before you sign on the dotted line. Ask how they support customers and call the support line before you purchase to see how you are treated.  Their handling of issues will be fairly consistent throughout your tenure with them.

Make 2017 the year you start doing something to improve your competitiveness, profitability and quality.

If you don’t know how to take the first steps, reach out to us at CIMx Software.  Our goal is to provide our manufacturing software to as many companies with a real need as we can, and we’re offering programs right now that can immediately accelerate your research and get you started.  We can help you assess your needs with a Shop Floor Analysis, a market review and other helpful tools.

Want to know more? Contact CIMx today, we’re happy to help.

2016 Year in Review for Manufacturing Technology

By David Oeters, Corporate Communications for CIMx Software

At first glance, 2016 was a year of promise linking production priorities with emergent technologies.  Speculation was rampant with industry buzzwords flying fast and furious – Smart Manufacturing, Industrial Internet of Things (IIoT), the Digital Thread, Data Mining, Cloud technology.

What is lost in the speculation of 2016 is the technical and industry hurdles we need to overcome before the speculation becomes a practical reality for our industry. Consider this:

  • The Industrial Internet of Things (IIoT) will use machine sensors and automation to better manage production processes, identifying and eliminating problems before they happen…once we determine the format and infrastructure of the IIoT, significantly lower the cost of integration, and agree on how security will be managed.

  • Cloud-based apps offer companies the chance to reduce capital and infrastructure expenses and manage software remotely…as long as they relinquish control of their data and apps to the service providers and accept increased costs and potential downtime.

  • Smart Manufacturing heralds the convergence of Information Technology (IT) and Operations Technology (OT)…so Production Managers with enough time, resources, and a willing and able IT resource to implement and support smart, connected devices can improve production outcomes.

  • Manufacturing customers see the promise of collaborative manufacturing and customization, and are expecting more from manufacturers, and manufacturers are using 3D printing and digital PLM tools to provide flexibility not found in traditional manufacturing processes…hoping they can maintain margins while frantically searching for new value streams to improve profits.

A Dose of Manufacturing Truth

As exciting as it was to speculate on the future in 2016, we’ve ignored the current manufacturing truth faced by many companies. Businesses don’t need speculation, they need practical solutions.  According to a study by Adobe, 82% of the companies still rely heavily on paper.  Four out of five businesses say they are trying to use less paper, but a third of the companies actually used MORE paper.  These companies aren’t thinking about the Digital Thread, they wonder how they can continue supporting their business.

An operations team struggling to manage massive paper build books and unsure how to access the latest revision of production plans isn’t considering smart-connected machines.  A company with a single, overworked IT resource isn’t ready for a Smart Manufacturing strategy.  A shop floor supervisor struggling to identify shipping dates and manage production schedules isn’t thinking about IIoT.

The solutions our industry is focused on and the suppliers offering them are still years, perhaps even decades, from providing a viable application for most manufacturers.  For example, an IIoT solution will require new machines, sensors to integrate with a shared database, a common machine language for all those sensors, a tool for mining the information for actionable data, and a method of automating the process. Currently, it’s expensive, with only limited applications.

The largest companies, with the money, resources and time to devote to speculation, are exploring the options and opportunities. Often, the goal is to monetize the technology and offer it on the market as a product or module for an existing application. The company hasn’t even worked out how to use it in their own processes.

Where We Were in 2016

Rather than speculate, I’d like to take an honest look at 2016.  Let’s see where our industry is now, rather than 10+ years from now.

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How are you using technology in production and operations? Illustration from http://www.colourbox.com

We’ve come across companies that have implemented an MES, or have stitched together different applications to remove paper from their processes and better manage and record manufacturing digitally.  Today, these companies are working to improve their processes, optimize production, and further support the manufacturing value chain.

The push to further optimize can lead to additional risks.  Companies are working toward integrating their software systems, such as ERP, PLM and ERP, through a single system.  Most of these projects have run into trouble, as the complexity of the integrated software slows, rather than supports, enterprise processes.  Brian Carpizo, a Team Lead with Uptake, an IIoT company in Chicago, described the problem in an article in Forbes as “… the converged IT/OT world does not lend itself to one-vendor systems of record or some kind of mega-ERP. The problem is just too complex.”

CIMx regularly works with companies struggling with inefficient, legacy software systems that should have been retired years ago.  These companies purchased manufacturing software during the advent of MES in the early 1990s; some built their own systems using Microsoft Access or other computer software. These early systems used custom code, making it expensive and difficult to upgrade.

Today, companies still using that old software pour more money and resources into maintaining the inefficient status quo, a logic fallacy known as a “sunk cost” that blinds businesses to the opportunity for improvement. Continuing to wait leads the company further into Technology Debt.  These companies are looking for a smooth transition to a new system.

Finally, there are a significant number of manufacturers still clinging to traditional, error-prone paper-based manufacturing. From our experience, whatever the reason for waiting each year to implement even a simple software system to better manage production operations, the company falls further and further behind their competition. Often, management doesn’t realize how easy and inexpensive a possible software solution is to implement.

A Bridge Forward in 2017

I’m not arguing against Smart Connected devices and technology. Technology will have a positive impact on manufacturing, now and in the future.  Automation and the IIoT are promising, and there are companies leveraging the Cloud to improve current business outcomes.

But to focus on technology still years away from practical application while ignoring the struggles of the majority of the industry in 2016 isn’t really putting your audience’s interests first.  We’re excited by the opportunity new technology offers, and we’re looking at ways to best utilize it in our product offerings, but in no way was this reflective of the work done in 2016, or the status of manufacturing last year.

A review of the year should focus on the business, and not the future.  There are tools out there now to help businesses still relying on paper and inefficient technology.

Next week, we’ll take a close look at what you can do in 2017 to deliver a positive impact on your business.

Manage Change on the Shop Floor with Manufacturing Software

By Kristin McLane, President of CIMx Software

With any software system, there’s a balancing act between flexibility and standardization.  Where flexible solutions give you agility, standardization is sustainably repeatable.  You need both in a system for your shop floor.

Manufacturing utilizes negotiable and non-negotiable rules to manage work and deliver repeatable processes.  Enterprise software solutions need to support these processes and change the “negotiable” rules where it is necessary.

A recent visit to a small airport showed the importance of accommodating change.

When Processes Get In the Way of Success

You see, I travel a lot.  It’s standard practice for airlines to reward frequent travelers with perks like early boarding or a special boarding area.

This trip, I was at an airport too small for a special area. So, at 7 in the morning with a crowd of tired and frustrated travelers seething because the plane was hours late, the oblivious gate agent rolled out this threadbare red carpet to welcome the frequent travelers.

“Please step off the mat,” she told a few weary travelers that were anxious to board.  The comment didn’t go over well as the one or two frequent travelers in the crowd hurried onto the plane and the rest were instructed to step back a few feet so she could roll up the carpet.

People argued.  I could understand.  It was early, and many passengers had been waiting for more than an hour. “It’s not me,” she said. “It’s the airline policy.”  The gate agent proceeded to calmly roll up the carpet, carefully put it away, and then settle back to her place at the gate.

Manufacturing Software and Production Agility

I’ve run this chain of events through my mind. I can relate to the need for processes and consistency. For manufacturers and others, repeatable processes are a sure sign of success… unless they aren’t.

Consider what “process and consistency” cost the company in this situation.

Did the benefit to the few customers that qualified warrant what looked like an entitlement for the rest?  Was it worth forcing angry and exhausted customers to continue standing on sore feet while you rolled up a stupid carpet no one in their right mind really cared about? Add to that price the loss of goodwill you would have gained if you just let the passengers on the plane.

Consistency and repeatable processes are critical for modern manufacturing, but flexibility and the ability to adjust to market conditions is a growing priority. Manufacturing software should manage change as well as consistent processes.

Systems that can’t manage change are going to limit a company, rather than increasing efficiency or competitive advantage.

Evaluating Current Manufacturing Software

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Manufacturing is changing. Are you ready? Illustration by http://www.colourbox.com

There are two types of systems on the market – forms-based and workflow-based systems, and each manage change on the shop floor very differently.

A forms-based system uses forms, or fields for data, in the software. Users input data in one field, tagging the information, and retrieve it in another.  It’s easy to use and operate, but limiting when it comes to managing change.  If you don’t have the right form or fields, the shop floor will struggle to accommodate changes to processes.

Workflow-based systems are more effective at managing change.  A workflow system is designed to support a series of work activities that lead to completion. A change in processes or work requires only a simple change or addition to the workflow being supported by the software.

Reports are run on data collected by the system or the users, making it easy to run the reports required by the customer. You’re not bound by what data you can retrieve from the forms in the software.

With workflow-based software users can adjust their processes to accommodate change and still use the software as intended, rather than trying to cobble together a solution outside the scope of the system they purchased.

In the case of the clueless gate agent… the shop floor manager could see how current processes weren’t supporting conditions on the shop floor, and could adjust the workflow as needed, without having to contact the supplier for a new form.

There would be no need to piss off the customers so you could roll out a carpet.  Everyone leaves happy.

Want to learn more, or see how a workflow-based system works? Contact CIMx today for a free demonstration of our software.